AI enablement · tech operations · business systems

Make the messy work better.

I turn scattered business processes into clearer systems, practical automation, and human-centered AI workflows. I know what operational friction feels like because I spent years doing the work before I started building the software.

See selected work ↘ Résumé GitHub ↗
01 / Selected work

Software for real operational friction.

Not AI for the sake of AI. I’m interested in the places where unstructured information, repetitive judgment calls, and manual handoffs slow people down.

AI Customer Inquiry Organizer interface showing editable AI-generated category, priority, sentiment, routing, order information, next step, and response draft.
Built for review, not autopilot
Case study · 2026

AI Customer Inquiry Organizer

Turns unstructured customer messages into structured support work: category, priority, sentiment, order details, routing, next step, and a draft response — with a person reviewing everything before approval.

01
Human judgment stays in the workflow.Every field is editable, and no AI output becomes final until someone approves it.
02
Validation before storage.Model output is checked against approved values so unexpected responses fail safely.
03
The model is replaceable.Provider selection lives in configuration rather than being hard-wired into the application.
PythonStreamlitSQLiteLLM APIPrompt designValidation
Try it live ↗ View code ↗
02 / What I bring

Operator brain. Builder toolkit.

My advantage is the overlap: I understand the business process, the person doing the work, and enough of the technical layer to build a better system around both.

Build

Practical software + AI workflows

Python, JavaScript, TypeScript, SQL/SQLite, Git/GitHub, LLM API integration, structured prompting, validation, and simple interfaces that make the workflow easier to use.

PythonJavaScriptTypeScriptSQLGitLLMs
Operate

Make the work make sense.

Process improvement, workflow automation, systems implementation, operational documentation, intake design, and cleaner handoffs.

Coordinate

People, systems, details.

Cross-functional coordination, stakeholder communication, customer experience, vendor work, documentation, and keeping fast-moving operations aligned.

Business proof
$500K+

First-year sales generated as founder of AJ Boutique across online and retail operations.

Community
15K

Private customer community grown and maintained while running the business.

03 / Background

Built from the inside of operations.

I didn’t arrive at systems work from a blank technical canvas. I arrived after years of running, coordinating, fixing, documenting, and improving real workflows.

2024 — Present
Sunnie Ray Digitals · Business Operations Lead / Owner
Run systems, workflows, scheduling, quality control, delivery, and customer experience as sole operator. Reduced turnaround time 30–40% through reusable templates, standardized processes, and streamlined systems.
2024 — 2025
Midwest Steel · Operations Support / Site Administration
Coordinated documentation, logistics, supply orders, vendor communication, payroll support, and expense systems across multiple construction sites; improved onboarding efficiency 25%.
2020 — 2022
Dr. Chet Tharpe · Administrative Assistant, Remote
Managed multi-state licensing records, renewals, correspondence, and documentation workflows, using disciplined tracking to reduce processing delays.
2016 — 2021
AJ Boutique · Founder & Business Operations Officer
Ran inventory, pricing, purchasing, vendors, staffing, and daily operations across online and retail channels while building a 15,000-member customer community.
B.S. Computer Science — Business & AI

Maestro College · In progress · embedded A.A.S. in AI Software Engineering · coursework across Python, JavaScript/TypeScript, OOP, data structures, software engineering, and web fundamentals.

4.0
Current GPA
Open to remote opportunities

Let’s make work work better.

I’m targeting AI operations, AI adoption, technical operations, business systems, implementation, workflow automation, and adjacent early-career software/AI roles where operational context is an advantage.

Email LinkedIn ↗ GitHub ↗ Résumé ↓